Privacy Policy

01Who is responsible for your data

The controller of personal data collected on this website is the operator of tredaibrokelap.com, an independent educational project based in Bristol. You can contact us by email at info@tredaibrokelap.com, by phone on 0117 496 0418 or by post at 27 Picton Street, Bristol BS6 5PZ, United Kingdom.

02What we collect

We only collect what you choose to send through the contact form:

• your name and email address;
• an optional subject and your message;
• your answers to the three confirmation boxes, including whether you ticked the optional box about promotional offers.

The form is for questions about our materials. Please do not send details of your income, debts, accounts or credit history. If you include them anyway, we will not use them for anything other than reading your message, and we delete them with it.

We do not run analytics, we do not use advertising cookies and we do not build profiles of visitors.

03Why we use it and our legal basis

• Answering your question. We use your name, email and message to reply. The legal basis is our legitimate interest in responding to people who write to us, and the steps you asked us to take.
• Optional promotional emails. If, and only if, you tick “I agree to receive promotional offers. (Optional)”, we may send you occasional emails from this website, such as news of new or updated guides. The legal basis is your consent. We never send offers of credit and never share your address with lenders or brokers.
• Keeping the site safe. Our hosting provider keeps short technical server logs, such as IP addresses and times of requests, to protect the service. The legal basis is our legitimate interest in running a secure website.

04Your optional marketing consent and how to withdraw it

The promotional box is unticked by default and you do not need to tick it to send a question. Ticking it or not makes no difference to how we answer you.

You can withdraw this consent at any time, free of charge, by using the unsubscribe line included in every promotional email, or by writing to us at info@tredaibrokelap.com with the words “withdraw consent”. We will stop sending promotional emails and record that you have withdrawn. Withdrawing does not affect anything we did with your consent before you withdrew it.

05What “transfer of my data” means

The second confirmation box asks you to consent to the transfer of your data for the purpose of processing your request. In practice this means your message travels from the form on this website to our editorial mailbox, through our hosting and email provider. That provider acts only on our instructions as a processor and may not use your data for its own purposes.

We do not sell, rent or share your personal data with lenders, brokers, advertisers or any other third party. We would only disclose it if the law required us to.

06How long we keep it

• Messages and our replies: up to 12 months after the conversation ends, then deleted.
• Marketing consent records: for as long as you remain subscribed, plus up to 2 years after you withdraw, so we can show your choice was respected.
• Server logs: kept by the hosting provider for a short period, usually no more than 30 days.

07Where it is stored

We aim to keep personal data within the United Kingdom. If a provider ever processes data outside the UK, we will make sure appropriate safeguards required by UK data protection law are in place.

08Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to how we use it;
• receive your data in a portable format where that applies;
• withdraw consent at any time where we rely on consent.

To use any of these rights, contact us using the details above. We will answer within one month. There is no charge.

09Cookies and browser storage

We set no cookies. We store one preference in your browser, called cookieConsent, which remembers whether you accepted or declined the cookie notice. More detail is in our Cookie Policy.

10Children

This website is written for adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has sent us their details, contact us and we will delete them.

11Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.

12Changes to this policy

If we change how we handle personal data, we will update this page and its date. If the site ever starts using advertising or analytics cookies, this policy and the Cookie Policy will be updated before that happens.